What to Include in a Support Ticket

If you're experiencing issues with APM and would like to contact Actify Support at apmsupport@actify.com or raise a support ticket, we would ask that you include the error message as well as the steps taken to cause the error. This would typically be a screenshot showing the problem, if there are any browser errors reported in the background.

1. Provide screenshot of the error message

Please provide a screenshot of the error message that is typically displayed at the bottom, or bottom right of your screen, along with a description of the steps taken. And attach to the email or support ticket.

2. Provide any browser errors

In some cases, there are errors being reported within the browser application itself that can be useful in telling us where the problem lies.

Google Chrome Instructions:

Right click anywhere in your browser and click Inspect, then click "Inspect" or press <F12> to see the error output under the “Console” tab, you may need to refresh or repeat the action that caused your original error to see if an error is being displayed.

Firefox Instructions:

Right click anywhere in your browser and click "Inspect Element", then click Console to see the error output, you may need to refresh or repeat the action that caused your original error to see if an error is being displayed.