SpinFire Support Process

If you're having difficulties with SpinFire Ultimate, please escalate your issue to the Actify Support Portal

Install and .NET Issues

• Uninstall and Reinstall SpinFire Ultimate and .NET Checker
  

Crashing/Performance or Other Issues

• Performance Improvement Guide

• How to find Dxdiag file

• Dual Graphics Card Guide
  

Floating Licensing Port Configuration Guides

Configuring Specific Ports for SpinFire and actifyd.exe

Licensing Issues

• Fixed License SpinFire Ultimate Troubleshooting Guide
  What to Include in a Support Ticket (Floating License Issues)

Actify Support Portal Guides

• How to Create a Support Account

• How to Create or Reset your Password for the Actify Support Portal

• How to Raise a Support Ticket

• What to Include in a Support Ticket

Archived Articles:

• .NET 4.7.1 Update Issue (Windows 7) where Spinfire cannot open CAD FIles